Privacy Policy

1. Introduction

Welcome to GoSkills. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

2.1 Personal Information

When you register on GoSkills, we collect:

• Full name
• Email address
• Phone number (optional)
• Profile picture (optional)
• Payment information
• Billing address

2.2 Usage Data

We automatically collect certain information when you use the Platform:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Course progress and completion data
• Search queries

2.3 Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience, including:

• Essential cookies for platform functionality
• Analytics cookies to understand user behavior
• Preference cookies to remember your settings

3. How We Use Your Information

We use your personal information to:

• Provide and maintain our services
• Process your transactions and payments
• Send you course updates and notifications
• Improve and personalize your learning experience
• Communicate with you about platform updates
• Detect and prevent fraud or abuse
• Comply with legal obligations
• Send marketing communications (with your consent)

4. Information Sharing

We may share your information with:

4.1 Instructors

When you enroll in a course, instructors can see your name, email, and course progress to facilitate learning.

4.2 Service Providers

We work with third-party service providers for:

• Payment processing (Mobile Money, bank transfers)
• Email delivery services
• Analytics and performance monitoring
• Cloud storage and hosting

4.3 Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights and safety.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption of data in transit and at rest
• Secure servers and regular security audits
• Access controls and authentication
• Regular backups and disaster recovery plans

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a portable format
• Objection: Object to certain types of processing
• Withdraw Consent: Opt-out of marketing communications

To exercise these rights, please contact us at privacy@goskills.rw

7. Data Retention

We retain your personal data for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When you delete your account, we will remove or anonymize your personal data within 30 days, except where we need to retain it for legal purposes.

8. Children's Privacy

GoSkills is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Rwanda. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

11. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the new policy on this page
• Updating the "Last updated" date
• Sending you an email notification for material changes

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: privacy@goskills.rw
• Support: support@goskills.rw
• Website: www.goskills.rw
• Address: Kigali, Rwanda

13. Your Consent

By using GoSkills, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our Platform.